Privacy Policy
1. Last Updated Date: September 5, 2024
This Privacy Policy explains how we process your personal data, including how we collect, use, and process your data, when you visit our website, request information, or subscribe to and use our services, including the GoContact Call-Center Solution. In doing so, we comply with our legal obligations, as your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. This Privacy Policy applies to Syndeo LLC, d/b/a AttraUC(referred to as “AttraUC”). The last update on September 5, 2024, to provide additional disclosures about the collection, use, and sharing of information.
2. Personal Information
- Personal Information. In this Policy, “Personal Information” means any information relating to an identified or identifiable individual. Personal Information includes, but is not limited to, your name, physical address, email address, and telephone number.
- Personal Information Provided by You. When you purchase or inquire about our service, buy equipment, create an account with us, or request information, we may collect information including but not limited to your name, company name, address, and contact information, such as email address, phone number, credit, and payment information to service your account and act upon your feedback or issues.
- Personal Information Collected via Automated Means. As a customer of AttraUC and its affiliated brands, we may automatically collect information using the service including but not limited to IP address, geolocation information, calling records, voicemails and transcripts, and contact information used in call routing.
- Third Parties. If AttraUC obtains information, including Personal Information, from sources other than our Services or receives information from others, we will treat the combined information as Personal Information in accordance with this Policy.
- AttraUC Use of Information. AttraUC may collect and use subscriber identifiable information for billing, provisioning of service, resolution of problems associated with service, 411 type directory services, 911 emergency service, demographic data, and to inform subscribers of new products or services that will enhance their AttraUC experience. AttraUC may use subscriber identifiable information to market new products and services to the subscriber and to any channel partner that may have knowledge of the subscriber’s services with AttraUC.
3. Cookies Policy
- Cookies. “Cookies” are pieces of information that may be placed on your computer by a website for the purpose of enhancing your communication and interaction with that website. AttraUC uses cookies to improve your experience while you navigate through our website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.Please be aware that we, and our service providers and partners, use cookies and other tracking technologies within this website to monitor and record any and all activities and communications to, from, and on the website. For the avoidance of doubt, you hereby acknowledge, agree, and consent to such monitoring and recording by us and our service providers and partners.
- Manage Cookies. Many web browsers allow you to manage your preferences relating to cookies. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences. Please note that if you choose to block cookies, doing so may impair the use of our Equipment and Services.
- Third Party Cookies. We also use third-party cookies that help us analyze and understand how you use this website. You also have the option to opt out of these cookies. But opting out of some of these cookies may affect your browsing experience.
- Do Not Track. We do not currently respond to “do not track” signals as we are trying to provide you with a personalized experience. However, you have the option to customize your tracking and cookie preferences by adjusting your browser settings.
- Opt-Out. Where required by law, and if your browser supports it, you can turn on the Global Privacy Control (GPC) settings on your browser to opt out of the sharing of your Personal Information.
4. Your European Union Privacy Rights
If you are EU resident, you have the right to access, rectify, or erase your personal information, as well as the right to restrict or object to certain processing activities. We are committed to keeping you informed about the data we collect, how it is used, and your rights in relation to your personal information. Our privacy policy is designed to empower you with the knowledge and control necessary to make informed decisions about your privacy. To make a request.
5. Children’s Privacy Policy.
AttraUC does not sell products or services for purchase or use by children. AttraUC does not knowingly solicit or collect subscriber identifiable information from children or teenagers under the age of eighteen. AttraUC will not knowingly link to any third-party website that solicits or collects subscriber identifiable information from minors. If you believe that a minor has personally disclosed information to AttraUC,.
6. Security.
AttraUC is committed to safeguarding the security of your information and has implemented robust security measures against unauthorized access, disclosure, and alteration of such information. Although AttraUC has invested in a variety of security features to ensure the privacy of subscriber information on its network, be aware that no data transmission over the internet or electronic storage method is entirely secure. AttraUC has implemented strict operations guidelines to ensure subscriber privacy is safeguarded. AttraUC will continue to revise policies and implement additional security features as new technologies become available. However, no information transmission over the Internet is 100% secure. AttraUC cannot guarantee in any way that information provided to AttraUC by the subscriber may not be illegally obtained from AttraUC.
7. Sharing and Disclosure of Information.
AttraUC will not trade, sell, or disclose to any third party any form of subscriber identifiable information for purposes of marketing to the subscriber without the consent of the subscriber. This includes information derived from registration, subscription, and use of AttraUC’s service. AttraUC may disclose subscriber identifiable information as required by subpoena, search warrant, or other legal or regulatory process, or in the case where failure to disclose information will lead to imminent harm to the subscriber or others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be among the transferred assets. We may also disclose information we have collected about you with unaffiliated third parties as permitted by law.
8. Unlawful Activity.
AttraUC also may use subscriber identifiable information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of service, the network integrity, that otherwise violate AttraUC’s Service Agreements or activities that are or may be illegal.
9. Compliance with CIPA 632(a):
- In accordance with California Information Privacy Act (CIPA) Section 632(a), AttraUC is committed to ensuring the protection and privacy of your personal information. We adhere to the requirements set forth in CIPA 632(a) to safeguard your data and uphold your privacy rights. AttraUC will not read, listen to, or disclose to any third parties private e-mail, voice conversations, or other private communications that are transmitted using AttraUC services, except as required to ensure proper operation of services or as otherwise authorized by law.
- Notice and Consent. Before initiating a live chat session, you will see a consent link. AttraUC is providing notice to online users that by continuing to chat, you consent to this chat being recorded and stored with AttraUC’s software vendor in accordance with our Privacy Policy. This step aims to ensure that users are given sufficient notice and are fully aware of and consent to any recording of their communications under CIPA.
- Chatbot Software Vendor.
AttraUC’s software chatbot vendor does not monitor or view the contents of Customer chats with its site visitors (unless and only to the extent expressly directed by the Customer to do so during customer success calls).They do not use any chats or the contents thereof for their own purposes, nor do they sell any Customer data to third parties.They do not share or sell any information with third parties.Our software chatbot vendor is the medium for communication. It is not communicating with site visitors or eavesdropping on chats. Our software chatbot vendor only has access to chats for customer and technical support purposes only.
10. Account Information
The subscriber is responsible for ensuring that the information on file with Broadvoice is current and accurate. Subscribers may update the information they have on file through the Broadvoice portal or contact our customer service department through chat, phone.
11. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
12. How to Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Emailing attrauc@gmail.com
- AttraUC Compliance
9221 Corbin Ave, Suite 155
Northridge, CA 91324.
